Incident Book
Incident Book
This impressive application is used for recording and reporting incidents that happen on a day to day basis at each location. Whether one location or multiple locations, incidents are recorded in Incident Book with escalation to management teams for escalation or intervention as appropriate.
Incident Book classes are determined in system set up, usually including maintenance incidents, critical incidents, complaints, fitness equipment maintenance and more. Operations managers are able to respond to incidents and update or if appropriate escalate to 3rd parties as appropriate. Incident Book reporting details all current open incidents by class and location. 3rd party escalations have their own dedicated reporting function enabling operations managers to be able to track supplier performance to contract contract